Processing Times and Shipping Policy

IMPORTANT UPDATE: April 2023
Please note we are experiencing a high volume in orders due to weddings and relocation of business. Due to this, some specific items may fall outside our usual processing time for made to order. If you have concerns and deadlines please contact us at rosiejaydesigns@hotmail.com 

These currently include:
- ALL NSW letter sets
- Coasters
- Some floral preservation items

Order Processing Times

Ready Made Items

Please allow 2-7 business days for your ready made items to be processed and dispatched. Please note this does not include items that have personalised add ons.

Personalisation Add On

Please allow an additional 2-7 business days for personalisation add ons to be processed before dispatch. If this add on is used for a made to order item, this will already be included in the processing time.

Made to Order

For all made to order items please allow 3-6 weeks for creation and processing. Although we aspire to fulfil your order within 2 weeks, this window varies due to resin curing times and busy periods.

Wedding Orders and Floral Preservation

Floral preservation is a process that takes lots of love, time and care. As all items are made to order please allow a 6-10 week period for your keepsakes to be processed. This is due to drying times of flowers, resin curing and layer pouring as well as any additional customisation. Weather such as temperatures and humidity can vary the length of these times and are ultimately not in our control.

Lost or Missing Parcels

All parcels are sent through Australia Post and require a signature for delivery. Tracking numbers will be emailed to you once we have sent off your parcel. Please note, once the parcel has left us, it is in the hands of Australia Post. If a parcel gets lost or is missing during transportation, this needs to be taken up with Australia Post at your end before we can make a claim at ours, proof of delivery photos are required in cases where items have been stolen which can be requested from Australia post. 

If you lodge an enquiry with Australia Post, they may ask you to contact us. Please contact us in this case so we can lodge an enquiry in our end. If the parcel is declared as missing, Australia Post will compensate us for the missing order, and we will replace it for you or send you a full refund.